How to reset a guardian's SchooLinks account password as a staff member

Updated 1 month ago by Sarah Welbes

  • In this article, we will show counselors and district administrators how to reset a guardian's SchooLinks account password
Counselors and district administrators should use this function if guardians forgot the custom password they created for their account.

1. Accessing Student Casefile

From the dashboard, click the Go to Casefile button next to a student's name

2. Resetting a Guardian's Account Password

From the casefile, click the Guardians tab.

Then click Reset Password next to the guardian you wish to reset the password for.

Resetting a guardian's password will change the guardian's password back to their initial pre-created SchooLinks guardian account password.

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